Returns & Refunds
I've Changed My Mind
If you've changed your mind and need to return an item, you have 30 days from the date of delivery to return your item(s).
Your Item(s) Need(s) To Be:
- Unused and with all original components (you are able to assemble and disassemble the product to check if you like it)
- In its original packaging
- In a resellable condition
We can arrange for a free courier collection for you. Please note that for sofas and sofa beds, there is a collection fee if you change your mind.
Refunds will be processed by the original payment method upon receipt of the item/s back in our warehouse. Refunds can take up to 5 working days to process and appear back on your statement.
Product Support
In most cases, issues with an item can be resolved with you. If you believe your item is faulty, please contact us on sales @ furniturebox.co.uk and we will help you solve the issue.
My Item Is Faulty
If you still need to return a faulty item within the first 30 days, we will offer you an exchange, replacement or a refund. Please keep the packaging so we can collect the items if needed.
My Item Is Incorrect
If you need to return an incorrect item within the first 30 days, we will offer you an exchange, replacement or a refund. Please keep the packaging so we can collect the items if needed, we’d be very grateful for photographs to show the issue as well.
Things To Note
- If we are collecting your item, it will be inspected prior to being refunded. Please note that if the item has been inspected and is not returned as described we reserve the right to reject the refund or offer a partial refund depending on the condition of the item returned.
- We cannot accept returns for a full refund after 30 days. This does not affect your statutory rights in relation to damaged or defective products. Please note returns cannot be accepted without the original packaging for the items.
Exclusions
Our free returns policy does not apply to indoor sofas, sofa beds or armchairs. For these items, a return charge will be applicable if you have changed your mind. These charges are set out below:
| Tier 1 | Arm chair £24.99 |
|---|---|
| Tier 2 | 2 seater sofa / sofa bed £39.99 |
| Tier 3 | 3 seater sofa / sofa bed £49.99 |
| Tier 4 | Multiple items £59.99* |
We are unable to offer free returns if your sofa does not fit into your property. This would be classed as a change of mind return. Follow the link below to a useful guide on how to measure your door / access points: Making Sure Your New Sofa Will Fit
