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NOTE: The assembly instructions, care and advice shown here are the same for all colour options for the Cambridge bench.
Just in case you need it, here's a copy of the Oxford stool assembly instruction guide:
The Oxford stool has both chrome and velvet uphosltered elements. We recommend you avoid placing hot objects or very cold objects directly onto its surface and use coasters / place mats as an extra layer in between.
Avoid using liquids of any kind on the chrome elements - simply clean with a clean, dry cloth; if you do spill liquids on the chrome, gently remove with a clean dry cloth. For the chrome legs, be careful to minimise handling with bare or dirty hands. We recomend removing the protective film when assembly is complete.
For the velvet fabric we advise gently vacuuming the fabric with an upholstery attachment at least once a week. Alternatively, you can also use a soft bristled or clothes brush, ensuring to brush in the direction of the nap of the fabric.
Velvet is prone to marking, so we suggest not leaving anything heavy on the seat. Pressure marks can be easily removed through light steaming and brushing the affected area.
For any spills, avoid rubbing the affected area, instead, blot lightly with a dry cloth. Applying too much pressure may cause damage to the weave. Finally, to prevent any unwanted marks, use a hairdryer from a safe distance, and once dry, softly brush the area to stop any matting. Larger spills may require professional cleaning.
If you’re looking to use an upholstery cleaner, be sure to test it on a discreet area of your furniture first just as a precaution to avoid any discolouring or marks.
Do not using any kind of abrasive cleaning products or harsh chemicals such as bleach on any part of the bench.
Oh no! We know how frustrating this can be! We do try our hardest to make sure everything leaves our warehouse and arrives with you as expected.
To make absolutely sure the part in question is definitely missing, please refer to the list of parts in the assembly guide, or the assembly video shown above to see a breakdown of everything you should have.
Double check all your boxes to make sure the missing part isn’t tucked into a fold in the cardboard anywhere. If the part is definitely missing, get in touch with our lovely Customer Service team by emailing sales@furniturebox.co.uk who will do everything they can to help you.
Yes. All of our products have a 2 year manufacturer guarantee which you can read more about here.
We’re really sorry to hear this! We do our utmost to ensure all out products arrive with our customers exactly as expected, including a rigorous quality testing process.
If something has arrived damaged, please let us know within the first 7 days of its arrival so we can resolve it for you as quickly as possible. You can contact our lovely Customer Service team by emailing sales@furniturebox.co.uk. It would also be great if you are able to take photos of the issue to email us (steady, clear images are best so we can see what to do!)
If you would like to return an item then please email our Customer Service team on sales@furniturebox.co.uk. When emailing, please provide your name, order number and the reason for return. We will then be able to assist you and make arrangements for returning the item.
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