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NOTE: The assembly isntructions and care advice here applies to all colours of the Nora lamp.
Just in case you need it, here's a copy of the Nora assembly instruction guide:
The Nora has glass and fabric elements. Do not spill or place liquids anywhere near your lamp due to the electrical components. Ensure you are using the correct bulb for your lamp.
For cleaning purposes, we recommend simply cleaning with a soft, damp (well-wrung-out) cloth, and not using any kind of abrasive cleaning products or harsh chemicals, including bleach. Avoid using liquids of any kind on the chrome elements; if you do spill liquids on the chrome, gently remove with a clean dry cloth.
Be careful to minimise handling with bare or dirty hands. We recomend removing the protective film when assembly is complete.
Oh no! We know how frustrating this can be! We do try our hardest to make sure everything leaves our warehouse and arrives with you as expected.
To make absolutely sure the part in question is definitely missing, please refer to the list of parts in the assembly guide, or the assembly video shown above to see a breakdown of everything you should have.
Double check all your boxes to make sure the missing part isn’t tucked into a fold in the cardboard anywhere. If the part is definitely missing, get in touch with our lovely Customer Service team by emailing sales@furniturebox.co.uk who will do everything they can to help you.
Yes. All of our products have a 2 year manufacturer guarantee which you can read more about here.
We’re really sorry to hear this! We do our utmost to ensure all out products arrive with our customers exactly as expected, including a rigorous quality testing process.
If something has arrived damaged, please let us know within the first 7 days of its arrival so we can resolve it for you as quickly as possible. You can contact our lovely Customer Service team by emailing sales@furniturebox.co.uk. It would also be great if you are able to take photos of the issue to email us (steady, clear images are best so we can see what to do!)
If you would like to return an item then please email our Customer Service team on sales@furniturebox.co.uk. When emailing, please provide your name, order number and the reason for return. We will then be able to assist you and make arrangements for returning the item.
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