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NOTE: The assembly instructions, care and advice shown here are the same for all colour options.
To see how the Moon chair should look once assembled, check out our demo video.
Just in case you need it, here's a copy of the Moon chair assembly instruction guides:
PE resin rattan is a great material for outdoor furniture due to its durability and resistance to all types of weather. It requires minimal upkeep, needing just a wipe down with a soft cloth and warm soapy water every now and then to get rid of any dust and dirt that's built up. The rattan frame can be left outside all year round.
The cushions must be stored somewhere dry during wet weather and should not be left outside during damp or wet weather. If your cushions do become soaked through from being left out in the rain then place them in direct sunlight or in front of the radiator to dry thoroughly before storing them. Do not store your cushions if they are damp, ensure they are fully dry first.
Oh no! We know how frustrating this can be! We do try our hardest to make sure everything leaves our warehouse and arrives with you as expected.
To make absolutely sure the part in question is definitely missing, please refer to the list of parts in the assembly guide, or the assembly video shown above to see a breakdown of everything you should have.
Double check all your boxes to make sure the missing part isn’t tucked into a fold in the cardboard anywhere. If the part is definitely missing, get in touch with our lovely Customer Service team by emailing sales@furniturebox.co.uk who will do everything they can to help you.
Yes. All of our products have a 1 year manufacturer guarantee which you can read more about here.
We’re really sorry to hear this! We do our utmost to ensure all out products arrive with our customers exactly as expected, including a rigorous quality testing process.
If something has arrived damaged, please let us know within the first 7 days of its arrival so we can resolve it for you as quickly as possible. You can contact our lovely Customer Service team by emailing sales@furniturebox.co.uk. It would also be great if you are able to take photos of the issue to email us (steady, clear images are best so we can see what to do!)
If you would like to return an item then please email our Customer Service team on sales@furniturebox.co.uk. When emailing, please provide your name, order number and the reason for return. We will then be able to assist you and make arrangements for returning the item.
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